Shipping, Refunds and Returns Policy

Shipping Policy

The online advertised price includes GST. For items being delivered a $7.70 fee will be charged for postage to any destination within Australia. For items picked up from the North Melbourne office no delivery fee will be charged.

Your goods will be delivered by Australia Post. Delivery can take up to 14 business days from date of payment, especially for country destinations.

Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in despatching your order we will contact you immediately to advise you of the reason for the delay. You may cancel such an order at any time prior to processing.

If you are having problems purchasing products via the shopping cart, please call our office on (03) 8329 0000 and talk to our admin staff who can help you with regards to your purchase.

Refunds and Returns Policy

We will gladly refund, credit or exchange products if the items are still in the original sale condition, original packaging and on presentation of the original online sales invoice.  Items must be returned within 14 business days if you require a replacement or refund.  The cost of returning an unsuitable item will be borne by the customer. We will only reimburse the cost of returning a product if the refund is due as a result of our error. 

Privacy

The ETU is committed to protecting your privacy.  You will be asked for information that is relevant to your transaction or to satisfy legislative requirements.  Your information will not be used for marketing or provided to any third party.

Pricing

  • prices, products and offers include GST.
  • All prices are in Australian dollars.
  • All prices are correct at the time of online publication.  Prices are subject to change without notice. Online pricing may differ from prices available at the time of ordering.
  • Online pricing may differ from prices available in ETU offices.
  • All items are promoted in good faith to be available at the time of ordering. 

For more information, please contact our office on (03) 8329 0000.

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