Compliments and Complaints
The ETU recognises the right for stakeholders to complain and its responsibility to address the complaints with professionalism.
For this reason, the ETU has a compliments and complaints policy to ensure that matters are resolved in a fair and efficient manner.
All complaints are respected and confidentiality is of utmost importance.
The ETU guarantees that stakeholders will not experience barriers when lodging a compliment or complaint. Therefore, you can do so using any of the following methods:
After lodging a complaint in writing, stakeholders will receive acknowledgement within 48 hours.
Depending on the complexity of the complaint and whether investigation is required, will depend on the time to respond and resolve the matter.
ETU’s Compliments and Complaints policy
The ETU has aligned the principles of its Compliments and Complaints policy with the guiding principles of the Australian Standard: Customer Satisfaction – Guidelines for Complaints Handling in Organisations (AS ISO10002 – 2006).
- A customer-focused approach
- Continual improvement
To access a full copy of the ETU Compliments and Complaints policy, please click here.